Multi-phased foundational research to understand pain points in process of payroll admins.
Mixed method, conceptual research to evaluate how process automation can solve these pain points.
Conceptual research in 2-week sprints to evaluate how payroll admins can correct past payments without reaching out to customer support.
Iterative usability testing of new mobile app and redesigned website of Belgium's largest real estate marketplace.
Mixed method research (analytics + usability testing) to discover blockers and underlying reasons for low registration rate.
Foundational research to understand needs and pain points in process of nurse practitioners.
